Frequently Asked Questions
How long will it take to receive my order?
Standard blinds and shades are normally delivered two weeks after your order is processed. Delivery time for tailored Roman shades is three weeks, and for custom shutters it is six to eight weeks.
How much does shipping cost?
Orders shipped to addresses in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Newfoundland & Labrador:
- The provinces of NW Territories, Nunavut, and Yukon are restricted.
For any blinds/shades over 96" wide (or Verticals 96" or longer) a freight surcharge of $100 will be applied.
How do I obtain samples of Bali window treatments?
Visit the Order Swatches page.
The color that I want to order a sample of says "Not Available." How can I order a sample of that color?
Contact Bali Customer Service for assistance.
Does manufacturing apply deductions to measurements?
Inside Mount: Manufacturing will apply deductions to all window treatments specified as inside mount. This is done to ensure the blind or shade will fit properly inside your window opening and that it will operate correctly. The deductions applied vary by product line.
Outside Mount: No deductions are applied to window treatments specified as outside mount. Window treatment will be manufactured to size specifications provided.
How do I clean my Bali window treatments?
Visit the How to Clean page.
Can the bottomrail warning label be removed?
Please do not remove the warning label. It is mandated by the federal government and is not intended for removal. Additionally, removing the label may damage your blind or shade.
What if I receive my order damaged or incorrect?
Contact Bali Customer Service for assistance.
If I am not satisfied with my blind or shade, can I exchange it?
Visit Costco’s Return Policy page.
How do I cancel my order?
Contact Costco Customer Service at 800-955-2292. Note that only product orders can be cancelled—quotes and swatch orders cannot be cancelled.
What if I measured my windows incorrectly and have already placed an order for Bali window treatments?
Contact Bali Customer Service for assistance.
How do I obtain replacement parts?
Visit the Replacement Parts page.
Where can I get my blind or shade repaired?
Visit the Warranty page.
Why is my shopping cart empty?
- Blinds and shades are automatically deleted after 7 days unless you log in to your account or register. After you log in, your cart is kept for 30 days.
- Swatches are automatically deleted after 7 days.
- Deleting your browser’s cookies also removes blinds and shades (except for logged-in accounts) and swatches from your cart.
Does Springs Window Fashions manufacture any brands other than Bali?
Yes, the Springs Window Fashions family of brands includes Bali, Graber, SWFcontract, and MechoSystems window treatments.
Promotion Policy
All promotions expire at 11:59 p.m. Eastern on the last date of the promotion.